… contributors to incidents. We suggest that incorporating critical incident reporting as part of
a 100% procedural audit facilitated, rather than discouraged, the reporting of critical incidents, …

… and university presidents. In the context of the study described here, a critical incident is …
One exemplary critical incident in this study was based on a university campus with a long …

… Finally, to the extent that students are able and willing to provide them, critical incidents …
critical incident would be applicable to our university environment: I often arrive at the university …

… Gremler (2004) identified a critical incident as one that reflects a … , critical incidents were
any experiences the participants shared about their relationship or interactions with university …

… Critical incidents have been used to study teachers’ … understand the effect of critical incidents
in higher education. … on critical incidents among university teachers and their students. …

… Incident reporting systems Investigation of critical incidents was first used in the 1940s by …
Cooper and colleagues, 3 in 1978, used a ‘modified critical incident technique’ in which …

… descriptions of 50 critical incidents at random. Root causes obtained by the main investigator
for these critical incidents were compared with those obtained by an independent observer. …

… In the 1980s Jeffery Mitchell developed a framework in order to assist emergency service
workers in managing critical incident (CI) stress. He drew comparisons between the ‘stressors …

… of supervisors' perceptions of critical incidents. A critical incident was defined as a situation
… experience the authors devised the following categories as possibilities for critical incidents: …

… This study has identified and classified critical incidents based on students evaluation of
service failure at a University of Technology. Furthermore, it has presented ten sub-categories of …