The role of customer engagement behavior in value co-creation: a service system perspective
E Jaakkola, M Alexander - Journal of service research, 2014 - journals.sagepub.com
… the wider service system and influence the behavior of other stakeholders toward the firm. …
behavior on value co-creation might however be negative. As augmenting behavior perceives …
behavior on value co-creation might however be negative. As augmenting behavior perceives …
Customer value co-creation behavior: Scale development and validation
… value co-creation attributes. As an alternative, this study offers a new protocol to measuring
… value co-creation behavior that captures all related dimensions of customer behavior across …
… value co-creation behavior that captures all related dimensions of customer behavior across …
The antecedents and consequences of value co-creation behaviors in a hotel setting: A two-country study
… This study examined a comprehensive value co-creation model by including customer
participation behavior and citizenship behavior. It was hoped examining their antecedents and …
participation behavior and citizenship behavior. It was hoped examining their antecedents and …
Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement
CH Yen, HY Teng, JC Tzeng - International Journal of Hospitality …, 2020 - Elsevier
… value co-creation behaviors. This research examined the influence of innovativeness on
customer value co-creation behaviors to … to customer value co-creation behaviors. Moreover, …
customer value co-creation behaviors to … to customer value co-creation behaviors. Moreover, …
Value co-creation and customer citizenship behavior
… between value co-creation and the willingness to engage in customer citizenship behavior
in … increasingly offering opportunities for co-production and value-in-use not only to increase …
in … increasingly offering opportunities for co-production and value-in-use not only to increase …
Value co-creation and customer loyalty
FJ Cossío-Silva, MÁ Revilla-Camacho… - Journal of business …, 2016 - Elsevier
… value co-creation and its effect on loyalty toward the organization from both the attitudinal
and behavioral … value co-creation and attitudinal loyalty. The latter also significantly affects …
and behavioral … value co-creation and attitudinal loyalty. The latter also significantly affects …
Social support, belongingness, and value co-creation behaviors in online health communities
… value co-creation behaviors (ie, information sharing, responsible, feedback, and advocacy
behaviors… responsible, feedback, and advocacy behaviors. Members’ belongingness to OHCs …
behaviors… responsible, feedback, and advocacy behaviors. Members’ belongingness to OHCs …
Customer value co-creation behaviors and service outcomes: insights from a transformative service
… value co-creation behavior impact the well-being of service customers. When customers
engage in such behaviors, … In other words, value co-creation behaviors influence how customers …
engage in such behaviors, … In other words, value co-creation behaviors influence how customers …
Understanding customers hospital experience and value co-creation behavior
… The base of this study was the effect of customer experience value on customer value co-creation
behavior intention. Thus, data were randomly collected from individuals who had …
behavior intention. Thus, data were randomly collected from individuals who had …
[HTML][HTML] Motivational antecedents, value co-creation process, and behavioral consequences in participatory sport tourism
… participatory sport tourists’ psychographic behavior in VCCP of the … , which in turn leads to
value co-creation behavior (VCCB). … behaviors and found the significance of value co-creation …
value co-creation behavior (VCCB). … behaviors and found the significance of value co-creation …
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