The role of customer engagement behavior in value co-creation: a service system perspective

E Jaakkola, M Alexander - Journal of service research, 2014 - journals.sagepub.com
… the wider service system and influence the behavior of other stakeholders toward the firm. …
behavior on value co-creation might however be negative. As augmenting behavior perceives …

Customer value co-creation behavior: Scale development and validation

Y Yi, T Gong - Journal of Business research, 2013 - Elsevier
value co-creation attributes. As an alternative, this study offers a new protocol to measuring
value co-creation behavior that captures all related dimensions of customer behavior across …

The antecedents and consequences of value co-creation behaviors in a hotel setting: A two-country study

SK Roy, MS Balaji, G Soutar… - Cornell Hospitality …, 2020 - journals.sagepub.com
… This study examined a comprehensive value co-creation model by including customer
participation behavior and citizenship behavior. It was hoped examining their antecedents and …

Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement

CH Yen, HY Teng, JC Tzeng - International Journal of Hospitality …, 2020 - Elsevier
value co-creation behaviors. This research examined the influence of innovativeness on
customer value co-creation behaviors to … to customer value co-creation behaviors. Moreover, …

Value co-creation and customer citizenship behavior

I Assiouras, G Skourtis, A Giannopoulos… - Annals of Tourism …, 2019 - Elsevier
… between value co-creation and the willingness to engage in customer citizenship behavior
in … increasingly offering opportunities for co-production and value-in-use not only to increase …

Value co-creation and customer loyalty

FJ Cossío-Silva, MÁ Revilla-Camacho… - Journal of business …, 2016 - Elsevier
value co-creation and its effect on loyalty toward the organization from both the attitudinal
and behavioralvalue co-creation and attitudinal loyalty. The latter also significantly affects …

Social support, belongingness, and value co-creation behaviors in online health communities

S Liu, W Xiao, C Fang, X Zhang, J Lin - Telematics and Informatics, 2020 - Elsevier
value co-creation behaviors (ie, information sharing, responsible, feedback, and advocacy
behaviors… responsible, feedback, and advocacy behaviors. Members’ belongingness to OHCs …

Customer value co-creation behaviors and service outcomes: insights from a transformative service

S Torkzadeh, M Zolfagharian, P Iyer - Journal of Strategic …, 2021 - Taylor & Francis
value co-creation behavior impact the well-being of service customers. When customers
engage in such behaviors, … In other words, value co-creation behaviors influence how customers …

Understanding customers hospital experience and value co-creation behavior

Ç Samsa, A Yüce - The TQM Journal, 2022 - emerald.com
… The base of this study was the effect of customer experience value on customer value co-creation
behavior intention. Thus, data were randomly collected from individuals who had …

[HTML][HTML] Motivational antecedents, value co-creation process, and behavioral consequences in participatory sport tourism

X Jiang, A Kim, K Kim, Q Yang, J García-Fernández… - Sustainability, 2021 - mdpi.com
… participatory sport tourists’ psychographic behavior in VCCP of the … , which in turn leads to
value co-creation behavior (VCCB). … behaviors and found the significance of value co-creation