The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study
A Giovanis, P Athanasopoulou… - Journal of Service Theory …, 2015 - emerald.com
Purpose–The purpose of this paper is to extend the well-established nomological network of
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study
A Giovanis, P Athanasopoulou… - Journal of Service Theory …, 2015 - pure.unic.ac.cy
Purpose–The purpose of this paper is to extend the well-established nomological network of
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study
A Giovanis, P Athanasopoulou… - Journal of Service Theory …, 2015 - emerald.com
Purpose The purpose of this paper is to extend the well-established nomological network of
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study
A Giovanis, E Tsoukatos… - Journal of Service …, 2015 - uniwacris.uniwa.gr
Purpose–The purpose of this paper is to extend the well-established nomological network of
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …
service quality-relationship quality-customer loyalty by introducing service fairness–a distinct …