Antecedents of customer loyalty: Does service quality suffice?

Malaysian Journal of Library and Information Science, 2011 - mjs.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …
被引用次数：238 相关文章

Antecedents of customer loyalty: Does service quality suffice?

K Kaur, S Diljit - Malaysian Journal of Library & Information …, 2011 - eprints.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
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ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - mjlis.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
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K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - adab.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …

ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - ejournal.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
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ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - ajba.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
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[PDF][PDF] Antecedents of customer loyalty: Does service quality suffice?

K Kiran, S Diljit - Malaysian Journal of Library & Information …, 2011 - scholar.archive.org
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …

ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - ijie.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …

ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - jpmm.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …

ANTECEDENTS OF CUSTOMER LOYALTY: DOES SERVICE QUALITY SUFFICE?

K Kiran, S Diljit - Malaysian Journal of Library and Information …, 2011 - adum.um.edu.my
This study reports on an investigation of the antecedents of customer loyalty in an academic
library setting. A structural model is presented to test the relationships between web-based …