The impact of customer knowledge and customer relationship management on service quality
SM Tseng, PH Wu - International journal of quality and service …, 2014 - emerald.com
Purpose–Enterprises realize that customers are their most important asset and recognize
that a high level of customer satisfaction can only be achieved by enhancing service quality …
that a high level of customer satisfaction can only be achieved by enhancing service quality …
The impact of customer knowledge and customer relationship management on service quality
SM Tseng, PH Wu - International Journal of Quality and Service …, 2014 - emerald.com
Purpose Enterprises realize that customers are their most important asset and recognize that
a high level of customer satisfaction can only be achieved by enhancing service quality …
a high level of customer satisfaction can only be achieved by enhancing service quality …
The impact of customer knowledge and customer relationship management on service quality
SM Tseng, PH Wu - International Journal of Quality and Service …, 2014 - ingentaconnect.com
Purpose‐Enterprises realize that customers are their most important asset and recognize
that a high level of customer satisfaction can only be achieved by enhancing service quality …
that a high level of customer satisfaction can only be achieved by enhancing service quality …