A unified model of the co-creation process

C Durugbo, K Pawar - Expert Systems with Applications, 2014 - Elsevier
Expert Systems with Applications, 2014Elsevier
Co-creation is a pro-active strategy for enabling firms to create value through co-opting
consumer competences. Several studies have conceptualised factors for characterizing the
co-creation process. A few propose methodologies for co-creation. However, only a handful
have so far analysed co-creation in a manner that emphasises the role of existing value or
formalised the co-creation process with a view to adding rigour to research/practice and
providing insights into activities–leading to increased success of co-creation. This article …
Abstract
Co-creation is a pro-active strategy for enabling firms to create value through co-opting consumer competences. Several studies have conceptualised factors for characterizing the co-creation process. A few propose methodologies for co-creation. However, only a handful have so far analysed co-creation in a manner that emphasises the role of existing value or formalised the co-creation process with a view to adding rigour to research/practice and providing insights into activities – leading to increased success of co-creation.
This article proposes a unified model for co-creation that integrates functions for strategising supplier–consumer involvement based on existing value-in-exchange and value-in-use and for selecting co-creation techniques. A step-by-step approach to using the unified model is then presented and applied through two collaborative projects within a semiconductor company. The article concludes by discussing the implications of the model for research and practice.
Elsevier
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