Conceptualizing emotion in healthcare interpreting: A normative approach to interpreters' emotion work
E Hsieh, B Nicodemus - Patient education and counseling, 2015 - Elsevier
E Hsieh, B Nicodemus
Patient education and counseling, 2015•ElsevierObjectives By juxtaposing literature in signed language interpreting with that of spoken
language interpreting, we provide a narrative review to explore the complexity of emotion
management in interpreter-mediated medical encounters. Methods We conduct literature
search through library databases and Google Scholar using varied combinations of search
terms, including interpreter, emotion, culture, and health care. Results We first examine (a)
interpreters' management and performance of others' emotions,(b) interpreters' management …
language interpreting, we provide a narrative review to explore the complexity of emotion
management in interpreter-mediated medical encounters. Methods We conduct literature
search through library databases and Google Scholar using varied combinations of search
terms, including interpreter, emotion, culture, and health care. Results We first examine (a)
interpreters' management and performance of others' emotions,(b) interpreters' management …
Objectives
By juxtaposing literature in signed language interpreting with that of spoken language interpreting, we provide a narrative review to explore the complexity of emotion management in interpreter-mediated medical encounters.
Methods
We conduct literature search through library databases and Google Scholar using varied combinations of search terms, including interpreter, emotion, culture, and health care.
Results
We first examine (a) interpreters’ management and performance of others’ emotions, (b) interpreters’ management and performance of their own emotions, and (c) impacts of emotion work for healthcare interpreters.
Conclusion
By problematizing the roles and functions of emotion and emotion work in interpreter-mediated medical encounters, we propose a normative model to guide future research and practices of interpreters’ emotion management in cross-cultural care.
Practice implications
Quality and equality of care should serve as the guiding principle for interpreters’ decision-making about their emotions and emotion work. Rather than adopting a predetermined practice, interpreters should evaluate and prioritize the various clinical, interpersonal, and therapeutic objectives as they consider the best practice in managing their own and other speakers’ emotions.
Elsevier
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