Methods This was a retrospective analysis of dispatcher order cards and medical rescue cards from the following periods: March 15 to May 15, 2018 (period 1); March 15 to May 15, 2019 (pe‑riod 2); and March 15 to May 15, 2020 (period 3). The study included all interventions of EMT in the study period. The emergency of the caller was defined by a medical dispatcher using pre‑defined categories (22 categories). We assessed date of notification and the emergency that was the reason for the call (death, fainting, mental disorder, traffic accident, traumatic injury, stroke, sudden cardiac arrest, dyspnea, pregnancy, chest