Measuring customer attractiveness
… on various facets of customer attractiveness suggested in the literature, this paper seeks to
delineate the customer attractiveness construct and develop an instrument to measure it. The …
delineate the customer attractiveness construct and develop an instrument to measure it. The …
The impact of customer attractiveness and supplier satisfaction on becoming a preferred customer
… These studies mention business volume as an important source of (potential) supplier value,
therefore these items were added to the final measurement of the constructs. After this final …
therefore these items were added to the final measurement of the constructs. After this final …
The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review
… Firms may also want to employ one instrument to evaluate their attractiveness for new
suppliers and another to measure their recurrent supplier's ongoing satisfaction. …
suppliers and another to measure their recurrent supplier's ongoing satisfaction. …
Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework
… must be identified, metrics for measuring a buyer's status with a … on supplier attractiveness
than on customer attractiveness, … their attractiveness and reaching preferred customer status …
than on customer attractiveness, … their attractiveness and reaching preferred customer status …
Measuring customer-based place brand equity (CBPBE): An investment attractiveness perspective
… However, there is a lack of measuring instrument for place … a measurement instrument
for customer-based place brand equity (CBPBE) for a place from the investment attractiveness …
for customer-based place brand equity (CBPBE) for a place from the investment attractiveness …
The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness
TW Andreassen, LL Olsen - Managing Service Quality: An …, 2008 - emerald.com
… Since measuring customer service in itself is not the issue of this study, the construct is …
Again, as this paper was not concerned with measuring customer service in itself, we used …
Again, as this paper was not concerned with measuring customer service in itself, we used …
The evolving concept of retail attractiveness: what makes retail agglomerations attractive when customers shop at them?
C Teller, T Reutterer - Journal of Retailing and consumer services, 2008 - Elsevier
… The remainder of the paper is organized as follows: After a brief review of the existing
literature on measuring retail attractiveness we will develop the conceptual framework of the …
literature on measuring retail attractiveness we will develop the conceptual framework of the …
Understanding attractiveness in business relationships—A complete literature review
MH Mortensen - Industrial Marketing Management, 2012 - Elsevier
… It is noteworthy that the contributions within the portfolio and key account management
mentioned above use attractiveness as a dimension of measurement in their analysis of the “total …
mentioned above use attractiveness as a dimension of measurement in their analysis of the “total …
Customer attractiveness evaluation and classification of urban commercial centers by crowd intelligence
… Five datasets are included in this study to evaluate the urban commercial centers' attractiveness
of customers, who travel by taxi. These datasets are from different dimensions, including …
of customers, who travel by taxi. These datasets are from different dimensions, including …
[PDF][PDF] Managing customer attractiveness: How low-leverage customers
… should be understood as a complex pattern of interrelated factors rather than the
composite measure it is often portrayed as in the literature. Hence, we contribute to literature …
composite measure it is often portrayed as in the literature. Hence, we contribute to literature …