Measuring customer attractiveness

A La Rocca, A Caruana, I Snehota - Industrial Marketing Management, 2012 - Elsevier
… on various facets of customer attractiveness suggested in the literature, this paper seeks to
delineate the customer attractiveness construct and develop an instrument to measure it. The …

The impact of customer attractiveness and supplier satisfaction on becoming a preferred customer

NJ Pulles, H Schiele, J Veldman, L Hüttinger - Industrial marketing …, 2016 - Elsevier
… These studies mention business volume as an important source of (potential) supplier value,
therefore these items were added to the final measurement of the constructs. After this final …

The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review

L Hüttinger, H Schiele, J Veldman - Industrial marketing management, 2012 - Elsevier
… Firms may also want to employ one instrument to evaluate their attractiveness for new
suppliers and another to measure their recurrent supplier's ongoing satisfaction. …

Customer attractiveness, supplier satisfaction and preferred customer status: Introduction, definitions and an overarching framework

H Schiele, R Calvi, M Gibbert - Industrial marketing management, 2012 - Elsevier
… must be identified, metrics for measuring a buyer's status with a … on supplier attractiveness
than on customer attractiveness, … their attractiveness and reaching preferred customer status …

Measuring customer-based place brand equity (CBPBE): An investment attractiveness perspective

S Bose, SK Roy, AK Tiwari - Journal of Strategic Marketing, 2016 - Taylor & Francis
… However, there is a lack of measuring instrument for place … a measurement instrument
for customer-based place brand equity (CBPBE) for a place from the investment attractiveness

The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness

TW Andreassen, LL Olsen - Managing Service Quality: An …, 2008 - emerald.com
… Since measuring customer service in itself is not the issue of this study, the construct is …
Again, as this paper was not concerned with measuring customer service in itself, we used …

The evolving concept of retail attractiveness: what makes retail agglomerations attractive when customers shop at them?

C Teller, T Reutterer - Journal of Retailing and consumer services, 2008 - Elsevier
… The remainder of the paper is organized as follows: After a brief review of the existing
literature on measuring retail attractiveness we will develop the conceptual framework of the …

Understanding attractiveness in business relationships—A complete literature review

MH Mortensen - Industrial Marketing Management, 2012 - Elsevier
… It is noteworthy that the contributions within the portfolio and key account management
mentioned above use attractiveness as a dimension of measurement in their analysis of the “total …

Customer attractiveness evaluation and classification of urban commercial centers by crowd intelligence

H Mao, X Fan, J Guan, YC Chen, H Su, W Shi… - Computers in Human …, 2019 - Elsevier
… Five datasets are included in this study to evaluate the urban commercial centers' attractiveness
of customers, who travel by taxi. These datasets are from different dimensions, including …

[PDF][PDF] Managing customer attractiveness: How low-leverage customers

H Kragh, C Ellegaard, PH Andersen - Journal of Purchasing and Supply … - pure.au.dk
… should be understood as a complex pattern of interrelated factors rather than the
composite measure it is often portrayed as in the literature. Hence, we contribute to literature …