Patient-provider secure messaging in VA: variations in adoption and association with urgent care utilization
SL Shimada, TP Hogan, SR Rao, JJ Allison… - Medical …, 2013 - journals.lww.com
Background: The Veterans Health Administration has implemented patient to clinical team
electronic asynchronous secure messaging (SM). This disruptive technology has the
potential to support continuous, coordinated quality care, but limited evidence supports this
connection. Objectives: The objective of this paper is to (1) measure SM implementation and
identify facility characteristics associated with higher rates of adoption and (2) understand
the association of SM use and noncontinuity care [ie, urgent care (UC)] utilization rates …
electronic asynchronous secure messaging (SM). This disruptive technology has the
potential to support continuous, coordinated quality care, but limited evidence supports this
connection. Objectives: The objective of this paper is to (1) measure SM implementation and
identify facility characteristics associated with higher rates of adoption and (2) understand
the association of SM use and noncontinuity care [ie, urgent care (UC)] utilization rates …
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