… of measurement, research methodology, and management influences … measure the
performance of public agencies? What aspects of management influence the performance of public …

… of public services), we shall discuss the likely managerial responses to pressures exerted
by three key groups of stakeholders: funding bodies, groups of professional service providers …

… , consultation or performance review exercise. This article explores the following aspects of
the service experience in the context of public sector services. • Classifying services. • What …

… performance and resources at the expense of public service quality. The quality of public
sector management … , but also from a social, behavioural and managerial perspective, within an …

… This article investigates the process of translating Performance Measurement Systems (PMSs)
into operational use, in the context of public sector reforms. Drawing on Actor-Network …

… measures to evaluate divisional and managerial performance or the use of standard costing
… to control production activities. The accounting perspective on performance measurement …

… We expect that public sector organizations that use their performance measurement systems
in … match NPM's views on the contribution of performance measurement to the functioning of …

… in public administration. We also introduce the sequence of measurement, incorporation and
use of performance … In our perspective performance indicators may cover the whole value …

… Research on public sector performance that covers only one … forces) can use objective
performance data such as test scores … most sophisti cated research on public sector performance, …

… turning performance measurement into a useful instrument that can benefit both managers
… , this is an essential text for anyone studying performance management in the public sector. …