… These payments are regulated by Presidential Regulation Number 5 of 2015 regarding
Sistem Administrasi Manunggal Satu Atap (Samsat - OneStop Administration Services Office)
for motorized vehicles. Electronic Samsat (e-Samsat) is an innovation for motorized vehicle
tax payments and road traffic accident donations in East Java. The services in e-Samsat can
be done for 24 hours non-stop, and the payment can use various banks. The banks can be
Bank Mandiri, Bank Negara Indonesia (BNI), Bank Rakyat Indonesia (BRI), Bank Jatim, and …

E-Samsat offers the service regarding motorized vehicle tax payment online. Still, in its
implementation, it does not have many users. It is due to the community's lack of awareness
and the advantages that it can offer. The research aimed to analyze the determinant factors
in using the e-Samsat service in East Java. The effects of each variable (trust, awareness,
ease of use, and intention to use) on each other were examined. The research was
conducted at Samsat joint office in Surabaya because it was the area with the largest …