The effects of authentic leadership on trust in leaders, organizational citizenship behavior, and service quality in the Chinese hospitality industry
S Qiu, A Alizadeh, LM Dooley, R Zhang - Journal of Hospitality and Tourism …, 2019 - Elsevier
The purposes of these studies are twofold. One was to confirm the Authentic Leadership
Questionnaire originally developed and validated by Walumbwa, Avolio, Gardner, Wernsing,
and Peterson (2008) in the Chinese hospitality industry. The second purpose was to test
whether authentic leadership influences employee's trust in leaders, customer-oriented
organizational citizenship behavior (OCB), and service quality in the Chinese hospitality
context and to examine the mediating role of trust in leaders. Data were collected in two …
Questionnaire originally developed and validated by Walumbwa, Avolio, Gardner, Wernsing,
and Peterson (2008) in the Chinese hospitality industry. The second purpose was to test
whether authentic leadership influences employee's trust in leaders, customer-oriented
organizational citizenship behavior (OCB), and service quality in the Chinese hospitality
context and to examine the mediating role of trust in leaders. Data were collected in two …
The effects of authentic leadership on trust in leaders, organizational citizenship behavior, and service quality in the Chinese hospitality industry.
QSP Qiu ShaoPing, A Alizadeh, LM Dooley… - 2019 - cabidigitallibrary.org
The purposes of these studies are twofold. One was to confirm the Authentic Leadership
Questionnaire originally developed and validated by Walumbwa, Avolio, Gardner, Wernsing,
and Peterson (2008) in the Chinese hospitality industry. The second purpose was to test
whether authentic leadership influences employee's trust in leaders, customer-oriented
organizational citizenship behavior (OCB), and service quality in the Chinese hospitality
context and to examine the mediating role of trust in leaders. Data were collected in two …
Questionnaire originally developed and validated by Walumbwa, Avolio, Gardner, Wernsing,
and Peterson (2008) in the Chinese hospitality industry. The second purpose was to test
whether authentic leadership influences employee's trust in leaders, customer-oriented
organizational citizenship behavior (OCB), and service quality in the Chinese hospitality
context and to examine the mediating role of trust in leaders. Data were collected in two …
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