… implications This research explored the impact of customer knowledge and CRM on service
quality based on the company's perception and there was no validation on the customers' …

… take to measure service quality, customer relationship marketing and customer loyalty exhibit
… items representing each construct of service quality, customer relationship marketing and …

… economic performance: customer relationship management processes build … customers
through a good service quality and reaching a good position in the market have greater impact …

… customer relationship management (CRM) practices, relationship quality and customer …
perceptions of the levels of service quality of charitable organizations. International Journal …

… variable has the highest effect on Customer Retention, among … the relationship between
Service Quality and Relationship … a multi-service organization— improve customer relationship. …

… process for service quality management which is about customer focussed … customer
relationships can be supported and improved. As service support underpins Relationship Marketing …

… and service quality had significant positive effects on customer … customer relationship
marketing had a significant positive … fulfillment, customer care, communication, service quality and …

… While customer relationship management (CRM) brings both economic and non-… on the
effect of corporate image on the interrelation between relationship marketing and service quality, …

… provided by an organisation might not, of itself, be satisfactory (for a variety of financial and
other resource constraint factors), yet the quality of a client's relationship with the organisation …

… research variable: service quality, relationship marketing, and customer loyalty. Moreover, …
indirect effects of service quality (X 1 ) and relationship marketing (X 2 ) on customer loyalty (…