The presence of online transportation has met the needs of the citizens of the city of Bandung for public transportation services that are safe, fast, cheap, and comfortable. This potential market is captured by online transportation companies by increasing the number of service fleets through the recruitment of driver partners of online transportation companies. The research objective is to identify whether the growth of online transportation has an impact on the level of service of Bandung city's road network. This research was conducted using a qualitative approach, trying to explore the perceptions of consumers and driver partners and road service level data. The results showed that in the period of 2015 to 2018, where the mobility of people and goods used online transportation services, it was accompanied by a decrease in the level of road services. Traffic volume has approached or exceeded the road capacity. Local governments must prepare mass public transportation that is responsive to requests; flexible routes according to community needs; the capacity of the vehicle is bigger than the motorbike and city car but smaller than the bus; ability to compete with the private sector.