The aim of this study was to assess palliative care staff's perceptions of multicultural care
provision and explore the barriers and facilitators to culturally sensitive care. Qualitative
semi-structured interviews with five palliative care staff were conducted. Staff showed
awareness of inter-cultural diversity and the importance of individualized care. It also
became apparent that staff did not possess ethnocentric attitudes. Facilitators of multicultural
care that emerged from the data included training, learning from experience, the use of …

Diver et al's study (2003) investigating staff perspectives on the needs of ethnic minority
patients raises important points regarding the palliative needs of these patients. However,
the study also raises questions regarding how the research was carried out and the choice
of a phenomenological approach under the umbrella of qualitative research.