… is to study how service quality dimensions influenced satisfaction and loyalty of customers
by … of service company that focus their efforts towards feeding long term relationships with …

… on service quality, customer’s satisfaction and loyalty … Customer satisfaction and customer
loyalty are key concepts … : direct path from students’ perceived service quality to students’ …

… the impact of service quality dimensions on customer loyalty, on two … that service quality is
positively associated with customer loyalty, … However, path analysis can examine the pattern or …

… that multi-dimensional customer loyalty is measured in three different ways: bi-dimensional; …
, the findings revealed, through the relevant path coefficients (β=0.08, t=1.76), that this …

… the dimensions of an ISP's service quality, and their effects on customer loyalty in high-tech
services… was run, and eight paths (from four quality dimensions to attitudinal and behavioural …

… service quality perceptions and customer loyalty. With regards to behavioural intentions in
a … from Table VII that no significant path coefficients were found between the service quality …

… to brand loyalty than just consistent buying of the same brand… a conceptualisation of brand
loyalty that incorporated both a … as a higher order dimension and involves the consumer’s …

… The hypothesised indirect path between service assurance and customer loyalty was not …
links between the individual dimensions of service quality and the two components of …

… The indirect paths between service quality and customer loyalty … portraying the relationships
among the dimensions and other … discernment of service quality and its critical dimensions. …

… effect of Internet usage on the paths from service quality elements towards value, trust and
… responses (ie trust and commitment) which are important antecedents of customer loyalty. …