Crowding is identified both internationally and in New Zealand as a key issue in public
transport. Unfortunately, the concerns of public transport providers are focussed on
economic imperative rather than a concern for the actual experiences of patrons. The social
needs of public transport passengers are neglected, both in practice and in research. This
research examines the delicate balance between the need for privacy and the need for
social interaction in the setting of public transport. These needs are examined through …