[PDF][PDF] User perception toward brand loyalty of mobile phones: the Bangladesh context
AK Azad, R Shamsher - Journal of Business Studies, 2014 - fbs-du.com
Journal of Business Studies, 2014•fbs-du.com
The purpose of this research is to investigate how the respondents are influenced by factors
of brand loyalty towards mobile phones. Previous studies adopted seven factors of brand
loyalty for sportswear market in Hong Kong and Malaysia which took seven factors of brand
loyalty including brand name, product quality, price, style, store environment, promotion and
service quality. The study attempts to examine the effect of all these factors on brand loyalty
for mobile phone users in Bangladesh. The results suggest that brand name, product quality …
of brand loyalty towards mobile phones. Previous studies adopted seven factors of brand
loyalty for sportswear market in Hong Kong and Malaysia which took seven factors of brand
loyalty including brand name, product quality, price, style, store environment, promotion and
service quality. The study attempts to examine the effect of all these factors on brand loyalty
for mobile phone users in Bangladesh. The results suggest that brand name, product quality …
Abstract
The purpose of this research is to investigate how the respondents are influenced by factors of brand loyalty towards mobile phones. Previous studies adopted seven factors of brand loyalty for sportswear market in Hong Kong and Malaysia which took seven factors of brand loyalty including brand name, product quality, price, style, store environment, promotion and service quality. The study attempts to examine the effect of all these factors on brand loyalty for mobile phone users in Bangladesh. The results suggest that brand name, product quality and service quality are crucial in building brand loyalty of customers in the mobile set market of the country. At the end of the paper a few recommendations along with some agenda for future research studies are proposed.
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