The paper presents a set of methods for user-centred design of autonomous mobility for public transportation in the context of a multi-disciplinary research programme in Singapore, called TUMCREATE. While traffic engineers plan the operation of the new mobility system, the Industrial Designers of TUMCREATE take on the role of designing the autonomous vehicles (AVs) and infrastructure for greater comfort and a positive travel experience for users. Tasks have been identified to promote user acceptance and facilitate the operation of autonomously driven vehicles for public transport. To fulfil these tasks, conventional design methods have been enhanced with Virtual Reality (VR) technology and with simulations developed by the computer scientists of TUMCREATE. Since public transportation is a complex and broad area, it cannot be investigated with a single design method. First results showed that conventional methods that consider the Universal Design principles guarantee the accessibility, usability and understandability of AVs and stations. VR has been identified as a suitable tool for Industrial Designers to evaluate communication concepts between AVs and pedestrians. This confirms that digital tools (i.e. VR) enhance conventional design methods, especially with regard to technologies that are not available on the market yet (e.g. AVs