Using digital libraries non-visually: understanding the help-seeking situations of blind users.
Introduction: This study explores blind users' unique help-seeking situations in interacting
with digital libraries. In particular, help-seeking situations were investigated at both the
physical and cognitive levels. Method: Fifteen blind participants performed three search
tasks, including known-item search, specific information search, and exploratory search,
using the selected digital library. Pre-questionnaire, pre-and post-interviews, transaction
logs and think-aloud protocols were used to collect data. Analysis: Open coding analysis …
with digital libraries. In particular, help-seeking situations were investigated at both the
physical and cognitive levels. Method: Fifteen blind participants performed three search
tasks, including known-item search, specific information search, and exploratory search,
using the selected digital library. Pre-questionnaire, pre-and post-interviews, transaction
logs and think-aloud protocols were used to collect data. Analysis: Open coding analysis …
Introduction
This study explores blind users' unique help-seeking situations in interacting with digital libraries. In particular, help-seeking situations were investigated at both the physical and cognitive levels.
Method
Fifteen blind participants performed three search tasks, including known- item search, specific information search, and exploratory search, using the selected digital library. Pre-questionnaire, pre- and post-interviews, transaction logs and think-aloud protocols were used to collect data.
Analysis
Open coding analysis was used to identify help-seeking situations the physical and cognitive levels.
Results
The study identified seventeen help-seeking situations that blind users encountered while using digital libraries, including nine at the physical level and eight at the cognitive level. To be more specific, physical help-seeking situations were categorised into: 1) difficulty accessing information, 2) difficulty identifying current status and path, and 3)
ERIC
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