Visual filler: facilitating smooth turn-taking in video conferencing with transmission delay

H Kawashima, T Nishikawa, T Matsuyama - CHI'08 Extended Abstracts …, 2008 - dl.acm.org
H Kawashima, T Nishikawa, T Matsuyama
CHI'08 Extended Abstracts on Human Factors in Computing Systems, 2008dl.acm.org
Turn-taking in a smooth conversation is supported by the anticipation of the floor handover
timing among participants. However, it becomes difficult to maintain natural turn-taking in
video conferencing with transmission delays because the utterances and movements of
each participant are presented to the others with a time lag, which often leads to a collision
of utterances. In order to facilitate smooth communication over a video-conferencing system,
we propose a novel method," Visual Filler," that fills temporal gaps in turn-taking caused by …
Turn-taking in a smooth conversation is supported by the anticipation of the floor handover timing among participants. However, it becomes difficult to maintain natural turn-taking in video conferencing with transmission delays because the utterances and movements of each participant are presented to the others with a time lag, which often leads to a collision of utterances. In order to facilitate smooth communication over a video-conferencing system, we propose a novel method, "Visual Filler," that fills temporal gaps in turn-taking caused by the existence of delays. Visual Filler overlays an artificial visual stimulus that has a function similar to that of filler sounds on a screen with participant images. We have evaluated the effectiveness of a Visual Filler for reducing the unnaturalness of turn-taking on a simulated dyadic dialog situation with a delay.
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