Water for the urban poor: Balancing financial and social objectives through service differentiation in the Kenyan water sector

K Schwartz, M Tutusaus, E Savelli - Utilities Policy, 2017 - Elsevier
Kenyan water utilities face a challenge of balancing the financial objective of commercial
viability with the social objective of service expansion. To achieve this, they employ service
differentiation in which different categories of consumers receive different levels of service.
Although service differentiation has achieved results, it reflects a prioritization of financial
objectives over social objectives and raises three particular concerns. First, service
differentiation reflects a withdrawal of the utility from core service provision responsibilities …
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