How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
E Gracia, M Salanova, R Grau… - European Journal of Work …, 2013 - Taylor & Francis
… how collective work engagement and relational service competence, as affective and
cognitive-competent collective … facilitators and customers' perceptions of service quality. In all, 107 …
cognitive-competent collective … facilitators and customers' perceptions of service quality. In all, 107 …
[PDF][PDF] How to enhance service quality through organizational facilitators, collective work engagement, and...
… This study aims to test how collective work engagement and relational service competence,
… work engagement and relational service competence as affective and cognitive-…
… work engagement and relational service competence as affective and cognitive-…
Service leadership, work engagement, and service performance: The moderating role of leader skills
Y Zheng, L Graham, O Epitropaki… - Group & Organization …, 2020 - journals.sagepub.com
… effects of service leadership on service performance. We examine employee work engagement
as an … and managerial skills on the indirect relationship between service leadership and …
as an … and managerial skills on the indirect relationship between service leadership and …
WORK ENGAGEMENT AS MEDIATOR OF COMPETENCE AND SELF-EFFICACY OF SERVICE QUALITY
V Surya, WD Purwati… - Riset: Jurnal Aplikasi …, 2023 - ejournal.ibik.ac.id
… quality problems in 2020 reflecting problems regarding the quality of service from health …
study related to competence, self-efficacy, and work engagement in influencing service quality. …
study related to competence, self-efficacy, and work engagement in influencing service quality. …
Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate.
… this relationship is fully mediated by engagement at the group level. These results therefore
… have knowledge of the job and the skills to deliver superior quality work and service. 2. …
… have knowledge of the job and the skills to deliver superior quality work and service. 2. …
[PDF][PDF] Work engagement: What do we know and where do we go?
W Schaufeli - Romanian journal of applied psychology, 2012 - lirias.kuleuven.be
… skills and appreciation from colleagues are most predictive of work engagement under
conditions of high job … time; and (7) the collective nature of work engagement. Of course this list is …
conditions of high job … time; and (7) the collective nature of work engagement. Of course this list is …
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior: A moderated mediation model
M Orlowski, D Bufquin… - Cornell Hospitality …, 2021 - journals.sagepub.com
… immediate supervisors as warm, competent and moral, their work engagement should increase
as a … of coworkers as a stakeholder group, as they demonstrate that an employee’s social …
as a … of coworkers as a stakeholder group, as they demonstrate that an employee’s social …
Conceptualising work engagement: An individual, collective and organisational efficacy perspective
C Fearon, H McLaughlin, L Morris - European journal of training and …, 2013 - emerald.com
… competence, or … on work engagement from combined individual, group and organisational
perspectives (see Figure 1). A multi-level view is also useful for recognising that engagement …
perspectives (see Figure 1). A multi-level view is also useful for recognising that engagement …
Building and sustaining work engagement–a participatory action intervention to increase work engagement in nursing staff
… in competence, was observed in the intervention group compared to the … group, with no
effect on work engagement (N = 45). Work-related needs mediated between resources and work …
effect on work engagement (N = 45). Work-related needs mediated between resources and work …
Ethical leadership and service orientation in social care workers: Team engagement and service climate as sequential mediators
S Zappalà, L Mattera - Psicologia sociale, 2021 - rivisteweb.it
… ’ service competence; in addition, team engagement mediates … at the group level because
employees who work in groups in … in which service climate and team work engagement, in a …
employees who work in groups in … in which service climate and team work engagement, in a …
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