Understanding the emotional labor process: A control theory perspective
JM Diefendorff, RH Gosserand - Journal of Organizational …, 2003 - Wiley Online Library
… to advance a process-based model of emotional labor that explains how emotional displays
are regulated to conform to display rules across changing circumstances. Emotional labor is …
are regulated to conform to display rules across changing circumstances. Emotional labor is …
The sociology of emotional labor
AS Wharton - Annual review of sociology, 2009 - annualreviews.org
… Emotional labor refers to the process by which workers are … This article reviews theory and
research on emotional labor … The sociological literature on emotional labor can be roughly …
research on emotional labor … The sociological literature on emotional labor can be roughly …
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
AA Grandey - Journal of occupational health psychology, 2000 - psycnet.apa.org
… the definition and operationalization of emotional labor. The purposes of … emotional labor,
to provide a definition of emotional labor that integrates these perspectives, to discuss emotion …
to provide a definition of emotional labor that integrates these perspectives, to discuss emotion …
Service with a smile: do emotional intelligence, gender, and autonomy moderate the emotional labor process?
HAM Johnson, PE Spector - Journal of occupational health …, 2007 - psycnet.apa.org
… the emotional labor strategies and personal outcomes. Results demonstrated how the
emotional labor process … the role that emotional intelligence plays in emotional labor processes. …
emotional labor process … the role that emotional intelligence plays in emotional labor processes. …
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Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel - Annu. Rev. Organ. Psychol. Organ …, 2015 - annualreviews.org
… conceptualizations, assumed but untested processes, and methodological stagnation, …
emotional labor researchers, we review theoretical perspectives and evidence for emotional labor …
emotional labor researchers, we review theoretical perspectives and evidence for emotional labor …
Emotional labor in service roles: The influence of identity
BE Ashforth, RH Humphrey - Academy of management review, 1993 - journals.aom.org
… Emotional labor may facilitate task effectiveness and self-expression, but it also may … of
emotional labor are moderated by one's social and personal identities and that emotional labor …
emotional labor are moderated by one's social and personal identities and that emotional labor …
The bright side of emotional labor
RH Humphrey, BE Ashforth… - Journal of organizational …, 2015 - Wiley Online Library
… used emotional labor strategy that has positive effects for both employees and customers.
We examine how identity processes shape how employees experience emotional labor, and …
We examine how identity processes shape how employees experience emotional labor, and …
Emotional labor and health care
RJ Erickson, WJC Grove - Sociology Compass, 2008 - Wiley Online Library
… and health care to demonstrate the potential for emotional labor … of emotional labor processes.
In doing so, we first review the key terms and definitions that are used within the emotion …
In doing so, we first review the key terms and definitions that are used within the emotion …
Emotional display rules and emotional labor: the moderating role of commitment.
RH Gosserand, JM Diefendorff - Journal of applied psychology, 2005 - psycnet.apa.org
… These findings suggest that motivation plays a role in the emotional labor process in that
individuals must be committed to display rules for these rules to affect behavior. …
individuals must be committed to display rules for these rules to affect behavior. …
The relationship between emotional resources and emotional labor: An exploratory study
… emotional labor, we define emotional … emotional resources and two emotional labor
strategies (ie, surface acting and deep acting) using two individual-difference variables—emotional …
strategies (ie, surface acting and deep acting) using two individual-difference variables—emotional …