Identifies the reasons for performance measurement and the failings of many “traditional”
measurement systems that rely principally on financial indicators. Describes the factors …

Performance measurement can promote both accountability and improved performance but
schemes that are geared for one purpose may not be ideal for promoting the other. This …

Considers the need for performance measurement systems before introducing the concept
of the balance business scorecard. Discusses the benefits of grouping strategic memasures …

You can 't understand, manage, or improve what you don 't measureWhile every smart
executive now knows the truth of those words, perhaps more so than anyone, it was Jerry …

Over the course of the past few years, teaching, research, and practice has underscored the
importance of performance measurement and criterion development as topics of great …

Long before reinventing government came into vogue, the Urban Institute pioneered
methods for government and human services agencies to measure the performance of their …

The shortcomings and dysfunctional consequences of performance measurement systems
have been discussed in the academic literature for at least fifty years (Ridgway, 1956), but …

As a result of the changing environment, business organizations need to redefine their goals
and strategies and adopt new practices. The success of these changes greatly depends on …

Research on recent innovations in performance measurement is fostered by providing a rich
description of emerging measurement practices and suggesting directions for future …

The recent performance measurement literature suggests that organizations should put
more emphasis on non‐financial measures in their performance measurement systems, that …