Nurses have to manage their emotions and the expression of emotion to perform best care,
and their behaviours pass through emotional labour (EL). However, EL seems to be an …

Who cares? Offering emotion work as a 'gift'in the nursing labour process The emotional
elements of the nursing labour process are being recognized increasingly. Many …

This is the first in a two-part series on emotional labour, a trained and individualised
response to help manage the emotions of patients. It reviews relevant literature to define and …

Aims To identify the range of emotional labour employed by healthcare professionals in a
healthcare setting and implications of this for staff and organisations. Background In a …

Emotions in health organisations tend to remain tacit and in need of clarification. Often,
emotions are made invisible in nursing and reduced to part and parcel of 'women's work'in …

This study attempts to recognize and value emotional labour and the skills involved and
embodied within it. Also, there is an attempt to deliberately re‐value the caring component of …

Hochschild (1983) suggests that emotional labour involves the induction or suppression of
feeling in order to sustain in others a sense of being cared for in a convivial safe place …

The number of nurses considering leaving the profession has continued to rise, and in many
areas there is a nursing shortfall. For many of those leaving the profession, the decision …

Emotions in health organisations tend to remain tacit and in need of clarification. Often,
emotions are made invisible in nursing and reduced to part and parcel of 'women's work'in …

Do nurses still care? In today's inflexible, fast-paced and more accountable workplace
where biomedical and clinical models dominate health care practice, is there room for …