The recent performance measurement literature suggests that organizations should put
more emphasis on non‐financial measures in their performance measurement systems, that …

Performance measurement has been a key theme of this journal for many years (Neely et
al., 1995; Neely, 2005). This should not come as a surprise since performance measurement …

The shortcomings and dysfunctional consequences of performance measurement systems
have been discussed in the academic literature for at least fifty years (Ridgway, 1956), but …

Research on recent innovations in performance measurement is fostered by providing a rich
description of emerging measurement practices and suggesting directions for future …

It has been widely reported that there has been a revolution in performance measurement in
the last 20 years. The enormous interest in measurement has manifested itself in practitioner …

Purpose–Given the increasing emphasis on performance measurement and improvement,
the purpose of this paper is to examine the current views of manufacturing executives on key …

Considers the need for performance measurement systems before introducing the concept
of the balance business scorecard. Discusses the benefits of grouping strategic memasures …

The design of an effective performance measurement system, which includes the selection
of appropriate measures and approaches for analyzing results, is central to aligning an …

The long‐term survival of a business is dependent upon meeting market needs through a
long‐term value creation process. Traditional performance measurement systems have …

Understanding how your manufacturing business performs is essential to remain
competitive, but extremely difficult to do. The main purpose of this book is to provide …