Long before reinventing government came into vogue, the Urban Institute pioneered
methods for government and human services agencies to measure the performance of their …

You can 't understand, manage, or improve what you don 't measureWhile every smart
executive now knows the truth of those words, perhaps more so than anyone, it was Jerry …

An unprecedented challenge to the evaluation profession has arisen from the increasing
demand for documentation of results of public and nonprofit programs. The current status of …

Increasingly, managers are assuming direct responsibility for the assessment of
organizational performance, as well as contributing to that performance itself. This book …

In an episode of Frasier, the television sitcom that follows the fortunes of a Seattle-based
psychoanalyst, the eponymous hero's brother gloomily summarizes a task ahead:“Difficult …

Over the course of the past few years, teaching, research, and practice has underscored the
importance of performance measurement and criterion development as topics of great …

In recent years, a commitment to increased accountability and improved performance has
become essential in both governmental agencies and nonprofit organizations. To help …

Purpose–This paper aims to review the developments in performance measurement over
the last 20 years, reflecting on the past and projecting into the future. Design/methodology …

Even though remarkable progress has been made over recent years in the design of
performance measurement frameworks and systems, many companies are still primarily …

An interview with Professor Andy Neely who talks to editor Sarah Powell about the
challenges of performance measurement, the role of the Centre for Business Performance …