Performance measurement can promote both accountability and improved performance but
schemes that are geared for one purpose may not be ideal for promoting the other. This …

Identifies the reasons for performance measurement and the failings of many “traditional”
measurement systems that rely principally on financial indicators. Describes the factors …

Instead of promoting greater productivity, current efforts to increase the use of performance
measurements in the public and private sectors increase the risk of undermining it …

One ostensible objective of research on performance measurement is to determine the
characteristics of measurement systems that lead to high performance. To this end …

Is productivity measurement threatening? Perhaps the answer to this question depends on
whether one is the measurer or the measured. Anecdotal evidence regarding the …

THERE is today a strong tendency to state numerically as many as possible of the variables
with which management must deal. The mounting interest in and application of tools such as …

You can 't understand, manage, or improve what you don 't measureWhile every smart
executive now knows the truth of those words, perhaps more so than anyone, it was Jerry …

Performance measurement is everywhere-in sports, business, and religion-as well as in
government. Baseball, for example, offers a multitude of measures to assess the …

T he central function of any performance measurement process is to provide regular, valid
data on indicators of performance outcomes. But performance measurement should not be …

Performance measurement is the process of quantifying action, where measurement is the
process of quantification and performance is the result of action.