Is customer participation in value creation a double-edged sword? Evidence from professional financial services across cultures

KW Chan, CK Yim, SSK Lam - Journal of marketing, 2010 - journals.sagepub.com
… Because our purpose is to understand the value creation process when customers participate
and interact with employees in services, we do not consider firm and customer production (…

The differentiated roles of digitalization in firms' value chain activities: a double-edged sword?

M Tian, W Huang, C Hu - Industrial Management & Data Systems, 2024 - emerald.com
… Building on the value chain model, this study develops a theoretical framework to illustrate
the associations between digitalization and firms’ value chain activities from three typical …

The double-edged sword of purpose-driven behavior in sustainable venturing

P Muñoz, G Cacciotti, B Cohen - Journal of business venturing, 2018 - Elsevier
Value creation and delivery is therefore bounded by change narrative, which informs a
new business model change but now within a general planning framework. In doing so, the …

Do commitment and asset specificity serve as the double-edged sword to assist co-production in enhancing value co-creation? A dyadic approach in Taiwan

LW Wu, CY Wang, YC Tang - Asia Pacific Journal of Marketing and …, 2024 - emerald.com
… It emphasizes that services are outcomes of collaborative value creation efforts, with value
being decided through co-creation (Ho and Shirahada, 2021; Liu et al., 2024b; Saha et al., …

The dual-edged sword effect of reciprocal information exchanges within partnerships on performance: The mediating role of creativity

SL de Vasconcellos, R Giacomin, FJ da Silva… - Long Range …, 2024 - Elsevier
… A key managerial insight from our study is that reciprocal information exchanges serve as
a dual-edged sword, enhancing both organizational creativity and performance. This is …

[PDF][PDF] Coping with the double-edged sword of data sharing in ecosystems

P Kugler, T Plank - Technology Innovation Management Review, 2021 - drive.google.com
… But also, operative or monetizable data that has been analyzed has a similar potential for
value creation, and it should be protected or subject to the mitigation of potential risks. …

Value cocreation as a double-edged sword in customers' quality of life and service outcomes

A Hosseinzadeh - 2017 - scholarworks.utrgv.edu
… by demonstrating CVCC as a double-edged sword and … in value networks who are inherently
involved in value creation (… customers and enabled by firms in a value creation process. …

Digital services taxes: principle as a double-edged sword

J Vella - National Tax Journal, 2019 - journals.uchicago.edu
… “value creation” as the guiding principle for designing its digital services tax (DST). This article
argues that this principle acts as a double-edged sword. … that the value creation principle …

The doubleedged sword of boundary‐spanning Corporate Social Responsibility programs

A Gatignon - Strategic Management Journal, 2022 - Wiley Online Library
… programs, ranging from committed, to indifferent, to outright dissident (ie, employees who
are frustrated with investments in social rather than private value creation). Bode et al. (2019, p. …

[PDF][PDF] Developing business relationships: a double-edged sword

TBN Luu - 2017 - unsworks.unsw.edu.au
… Second, following Jap (1999) and Jap (2001), this study considers the value created in the
buyer-supplier relationship as a “pie” that is divided between the buyer and the supplier. Jap (…