Building on prior research involving citizen complaints, the current inquiry seeks to add to
the literature by examining citizen complaint data from eight US cities. We assess the …

Civilian involvement in the handling of public complaints against the police has emerged as
an important dimension in the debate over police accountability, control, and improving …

Citizen complaints toward the police are generally understood to represent the identification
of problem officers. Citizen complaints, however, may actually be an indicator of officer …

This article explores citizen perceptions, goals, and expectations in filing complaints against
the police. It is based on 10 focus groups representing a cross-section of a medium-sized …

Data concerning the internal investigation of complaints against police have rarely been
available to researchers. The present study uses information derived through an …

Presents data on citizen complaints about police use of force received by large, general
purpose State and local law enforcement agencies as well as on complaint dispositions …

The use of citizen complaints as a valid and reliable measure of actual police behavior has
often been criticized. It is the purpose of this study to validate the use of externally generated …

Purpose–This study aims to examine the relationship between officer characteristics,
productivity levels, situational context, the complaint process and allegations of police …

Citizen complaints of police misconduct represent formal expressions of procedural injustice
and can thereby threaten police legitimacy. Although prior explanations of complaints have …

Recent surveys repeatedly indicate that the public holds favorable attitudes toward the
police. This analysis suggests positive public evaluations of the police may be in part the …