Evolution and use of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys and their application for spinal surgery patients

R Malpani, AS Hilibrand, JN Grauer - Contemporary Spine …, 2018 - journals.lww.com
BACKGROUND Even before the government tied hospital reimbursement to patient
satisfaction, hospitals and health plans were conducting research into patient satisfaction to …

Spine surgery HCAHPS patient satisfaction survey results inversely correlate with survey response time

KJ Kebaish, MR Mercier, PQ Duy, R Malpani… - Spine, 2021 - journals.lww.com
Study Design. Retrospective review. Objective. The aim of this study was to understand the
potential correlation of the Hospital Consumer Assessment of Healthcare Providers and …

Key drivers of patient satisfaction in lumbar spine surgery

JM Levin, RD Winkelman, JE Tanenbaum… - … of Neurosurgery: Spine, 2018 - thejns.org
OBJECTIVE The Patient Experience of Care, composed of 9 dimensions derived from the
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, is …

Modifiable and nonmodifiable factors associated with patient satisfaction in spine surgery and other orthopaedic subspecialties: A retrospective survey analysis

L Steinmetz, D Vasquez-Montes… - Current Orthopaedic …, 2019 - journals.lww.com
Background: The Press Ganey (PG) satisfaction survey is the most common measure to
assess ambulatory patient satisfaction. Understanding how factors affecting spine patient …

The association between patient rating of their spine surgeon and quality of postoperative outcome

NM Rabah, HA Khan, JM Levin, RD Winkelman… - … of Neurosurgery: Spine, 2020 - thejns.org
OBJECTIVE The Clinician and Group Consumer Assessment of Healthcare Providers and
Systems (CG-CAHPS) survey was developed by the Centers for Medicare and Medicaid …

The association between the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey and real-world clinical outcomes in lumbar …

JM Levin, RD Winkelman, GA Smith, J Tanenbaum… - The Spine Journal, 2017 - Elsevier
Abstract Background Context The patient experience of care as measured by the Hospital
Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is currently …

Impact of preoperative depression on hospital consumer assessment of healthcare providers and systems survey results in a lumbar fusion population

JM Levin, RD Winkelman, GA Smith, JE Tanenbaum… - Spine, 2017 - journals.lww.com
Study Design. A retrospective cohort study at a single institution. Objective. To determine the
effect of preoperative depression on Hospital Consumer Assessment of Healthcare …

Predictors of patient satisfaction and survey participation after spine surgery: a retrospective review of 17,853 consecutive spinal patients from a single academic …

BS Hopkins, MR Patel, JT Yamaguchi… - … of Neurosurgery: Spine, 2019 - thejns.org
OBJECTIVE Patient satisfaction is a new and important metric in the American healthcare
system. The Hospital Consumer Assessment of Healthcare Providers and Systems …

Getting satisfaction: drivers of surgical Hospital Consumer Assessment of Health care Providers and Systems survey scores

JC Iannuzzi, SA Kahn, L Zhang, ML Gestring… - Journal of Surgical …, 2015 - Elsevier
Background Hospital consumer assessment of health care providers and systems
(HCAHPS) survey scores formally recognize that patients are central to health care, shifting …

Patient-related factors and perioperative outcomes are associated with self-reported hospital rating after spine surgery

EJ Mets, MR Mercier, AS Hilibrand… - Clinical Orthopaedics …, 2020 - journals.lww.com
Background Since 2013, the Centers for Medicare & Medicaid Services has tied a portion of
hospitals' annual reimbursement to patients' responses to the Hospital Consumer …