Rapid changes in the business environment have created opportunities and challenges.
Businesses need to be more responsive to competitive environments and customers' …

Contemporary Information System Development (ISD) is performed within operational
environments characterized by rapid change across many dimensions–including personnel …

Risk management has become recognized as a best practice in the software industry.
Controlling risks improves essential software development features such as product quality …

A principal objective of agile development methods is to reduce risk thereby resulting in
more successful and effective information systems. However, while there is an extensive …

Economies around the globe have evolved into being largely service-oriented economies.
Consumers no longer just want a printer or a car, they rather ask for a printing service or a …

The concept of the agile enterprise emerged in the early 2990s from a Department of
Defense/National Science Foundation-sponsored industry-collaborative study at Lehigh …

Traditional IT infrastructure processes made sense in the past. But now that the latest
technology advances have eliminated the need for manual configuration work and …

Agile methods have been introduced worldwide in software and IT services organizations to
gain advantages such as early return on investment, improved quality, and enhanced client …

The term Agile ITSM is on everyone's lips, as the digital market is increasingly evolving and
demanding faster responsiveness from companies-and this also applies to IT service …

Scott Ambler's work on Agile process maturity provides the structure that is needed by many
companies seeking to make the transition to Agility while still meeting their overall …