False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers
Influencer marketing has become a dominant and targeted means for brands to connect with
consumers, but it also brings risks associated with influencer transgression and reputation …
consumers, but it also brings risks associated with influencer transgression and reputation …
AI-powered touch points in the customer journey: a systematic literature review and research agenda
AZ He, Y Zhang - Journal of Research in Interactive Marketing, 2023 - emerald.com
Purpose Various consumer-facing artificial intelligence (AI) applications are used to interact
with consumers at all purchase stages, and related research has sharply increased. This …
with consumers at all purchase stages, and related research has sharply increased. This …
Unreal influence: Leveraging AI in influencer marketing
Unreal influence: leveraging AI in influencer marketing | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Advanced search Unreal influence: leveraging AI in …
Case studies Expert Briefings Open Access Advanced search Unreal influence: leveraging AI in …
Authentically fake? How consumers respond to the influence of virtual influencers
Artificially created characters–virtual influencers–amass millions of followers on social
media and affect digital natives' engagement and decisionmaking in remarkable ways …
media and affect digital natives' engagement and decisionmaking in remarkable ways …
[HTML][HTML] Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …
The Metaverse: A new digital frontier for consumer behavior
This work offers a multidisciplinary perspective on the Metaverse, focusing on its potential
implications for consumer behavior. We begin by proposing a conceptualization of the …
implications for consumer behavior. We begin by proposing a conceptualization of the …
Consumers' responses to virtual influencers as advertising endorsers: novel and effective or uncanny and deceiving?
C Franke, A Groeppel-Klein, K Müller - Journal of Advertising, 2023 - Taylor & Francis
Virtual influencers, generated on the computer, are changing the advertising industry. More
and more brands utilize virtual instead of human influencers as endorsers for their marketing …
and more brands utilize virtual instead of human influencers as endorsers for their marketing …
[HTML][HTML] All hype or the real deal? Investigating user engagement with virtual influencers in tourism
Virtual influencer (VI) marketing has become increasingly prevalent on social media with the
evolving landscape of digitalisation. However, the use of VIs in tourism has received limited …
evolving landscape of digitalisation. However, the use of VIs in tourism has received limited …
Trust me, I'm an influencer!-Causal recipes for customer trust in artificial intelligence influencers in the retail industry
H Alboqami - Journal of Retailing and Consumer Services, 2023 - Elsevier
Prior examinations of relationship development and the leverage of trust among artificial
intelligence (AI) influencers and followers have been few. This study employed complexity …
intelligence (AI) influencers and followers have been few. This study employed complexity …
Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness
H Li, Y Lei, Q Zhou, H Yuan - Journal of Retailing and Consumer Services, 2023 - Elsevier
As AI increasingly permeates digital spaces, virtual influencers are operating in similar ways
as human influencers. However, given their recent introduction, the effectiveness of virtual …
as human influencers. However, given their recent introduction, the effectiveness of virtual …