False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers

S Sands, C Ferraro, V Demsar, G Chandler - Business Horizons, 2022 - Elsevier
Influencer marketing has become a dominant and targeted means for brands to connect with
consumers, but it also brings risks associated with influencer transgression and reputation …

AI-powered touch points in the customer journey: a systematic literature review and research agenda

AZ He, Y Zhang - Journal of Research in Interactive Marketing, 2023 - emerald.com
Purpose Various consumer-facing artificial intelligence (AI) applications are used to interact
with consumers at all purchase stages, and related research has sharply increased. This …

Unreal influence: Leveraging AI in influencer marketing

S Sands, CL Campbell, K Plangger… - European Journal of …, 2022 - emerald.com
Unreal influence: leveraging AI in influencer marketing | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Advanced search Unreal influence: leveraging AI in …

Authentically fake? How consumers respond to the influence of virtual influencers

C Lou, STJ Kiew, T Chen, TYM Lee, JEC Ong… - Journal of …, 2023 - Taylor & Francis
Artificially created characters–virtual influencers–amass millions of followers on social
media and affect digital natives' engagement and decisionmaking in remarkable ways …

[HTML][HTML] Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience

Y Liu-Thompkins, S Okazaki, H Li - Journal of the Academy of Marketing …, 2022 - Springer
Artificial intelligence (AI) continues to transform firm-customer interactions. However, current
AI marketing agents are often perceived as cold and uncaring and can be poor substitutes …

The Metaverse: A new digital frontier for consumer behavior

R Hadi, S Melumad, ES Park - Journal of Consumer Psychology, 2024 - Wiley Online Library
This work offers a multidisciplinary perspective on the Metaverse, focusing on its potential
implications for consumer behavior. We begin by proposing a conceptualization of the …

Consumers' responses to virtual influencers as advertising endorsers: novel and effective or uncanny and deceiving?

C Franke, A Groeppel-Klein, K Müller - Journal of Advertising, 2023 - Taylor & Francis
Virtual influencers, generated on the computer, are changing the advertising industry. More
and more brands utilize virtual instead of human influencers as endorsers for their marketing …

[HTML][HTML] All hype or the real deal? Investigating user engagement with virtual influencers in tourism

L Xie-Carson, T Magor, P Benckendorff, K Hughes - Tourism Management, 2023 - Elsevier
Virtual influencer (VI) marketing has become increasingly prevalent on social media with the
evolving landscape of digitalisation. However, the use of VIs in tourism has received limited …

Trust me, I'm an influencer!-Causal recipes for customer trust in artificial intelligence influencers in the retail industry

H Alboqami - Journal of Retailing and Consumer Services, 2023 - Elsevier
Prior examinations of relationship development and the leverage of trust among artificial
intelligence (AI) influencers and followers have been few. This study employed complexity …

Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness

H Li, Y Lei, Q Zhou, H Yuan - Journal of Retailing and Consumer Services, 2023 - Elsevier
As AI increasingly permeates digital spaces, virtual influencers are operating in similar ways
as human influencers. However, given their recent introduction, the effectiveness of virtual …