A literature survey of recent advances in chatbots
Chatbots are intelligent conversational computer systems designed to mimic human
conversation to enable automated online guidance and support. The increased benefits of …
conversation to enable automated online guidance and support. The increased benefits of …
A critical review of state‐of‐the‐art chatbot designs and applications
Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …
languages. As chatbots can perform a variety of tasks, many companies have committed …
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
Purpose The rapid evolution in artificial intelligence (AI) has redefined the customer
experience and created huge opportunities for companies to interact with customers using …
experience and created huge opportunities for companies to interact with customers using …
Virtual agents and flow experience: An empirical examination of AI-powered chatbots
The aspects that could shape customers' virtual experiences with chatbot applications are
poorly understood. Therefore, this study aims to empirically examine the main factors that …
poorly understood. Therefore, this study aims to empirically examine the main factors that …
In bot we trust: A new methodology of chatbot performance measures
Chatbots are used frequently in business to facilitate various processes, particularly those
related to customer service and personalization. In this article, we propose novel methods of …
related to customer service and personalization. In this article, we propose novel methods of …
Chatbot for SMEs: Integrating customer and business owner perspectives
MA Selamat, NA Windasari - Technology in Society, 2021 - Elsevier
Purpose Chatbots have been widely adopted to create more positive customer experiences
as customers now spend more time in digital environments. Despite the technological …
as customers now spend more time in digital environments. Despite the technological …
A survey on providing customer and public administration based services using AI: chatbot
A chatbot is emerged as an effective tool to address the user queries in automated, most
appropriate and accurate way. Depending upon the complexity of the subject domain …
appropriate and accurate way. Depending upon the complexity of the subject domain …
Service robots: Trends and technology
JA Gonzalez-Aguirre, R Osorio-Oliveros… - Applied Sciences, 2021 - mdpi.com
The 2021 sales volume in the market of service robots is attractive. Expert reports from the
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …
When do we accept mistakes from chatbots? The impact of human-like communication on user experience in chatbots that make mistakes
MA de Sá Siqueira, BCN Müller… - International Journal of …, 2024 - Taylor & Francis
Chatbots are becoming omnipresent in our daily lives. Despite rapid improvements in
natural language processing in the last years, the technology behind chatbots is still not …
natural language processing in the last years, the technology behind chatbots is still not …
AI business model: an integrative business approach
S Mishra, AR Tripathi - Journal of Innovation and Entrepreneurship, 2021 - Springer
Artificial intelligence is the ecosphere's prevalent and most comprehensive general
acquaintance common-sense cognitive engine. The artificial intelligence (AI) business …
acquaintance common-sense cognitive engine. The artificial intelligence (AI) business …