The business world is experiencing a shift away from 'physicality'due to the ubiquitous
growth of the service sector and a progressive shift from selling product to offering service …

In industrial business-to-business (B2B) markets, physical entities (such as products,
machines, materials, or other objects) are increasingly connected among each other. This …

Over the last years, the nature of service has changed owing to conceptual advances and
developments in information technology. These developments have given rise to novel …

In recent years, the “Internet of Things” with so called “smart products” has obtained
increasing popularity in both practice and research. By building on the capabilities of smart …

A platform is a business model that allows business-to-business (B2B) participants to
connect, interacts, create and exchange value. B2B exploits social media for brand building …

A wide range of Internet of Things platform providers operate diverse business models to
cater for the manifold requirements of the IoT. This paper contributes to a more precise …

Digital technology (DT) is creating and shaping today's world. Building on its identity and
history of technology research, the Information Systems discipline is at the forefront of …

With the support of smart technology, IT-enabled services have become “smart” and have
progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded …

The potential created by ongoing developments in data and analytics permeates a multitude
of research areas, such as the field of Service Innovation. In this paper, we conduct a …

The emergence of data-driven services in the Internet of Things provides manufacturers of
technical products the opportunity to become providers of services, which use data as …