What is typical for call centre jobs? Job characteristics, and service interactions in different call centres
D Zapf, A Isic, M Bechtoldt, P Blau - European journal of work and …, 2003 - Taylor & Francis
Call centres have been one of the few booming branches in recent years. The main task of
call centre operators is to interact with customers by telephone, usually supported by …
call centre operators is to interact with customers by telephone, usually supported by …
Anger and stress: The role of landscape posters in an office setting
Anger and stress management have become important issues in the modern workplace.
One out of four American workers report themselves to be chronically angry, which has been …
One out of four American workers report themselves to be chronically angry, which has been …
It's not only clients: Studying emotion work with clients and co‐workers with an event‐sampling approach
A group of 78 young employees in service and non‐service professions reported 848 task
related interactions at work over 1 week using a variant of the Rochester Interaction Record …
related interactions at work over 1 week using a variant of the Rochester Interaction Record …
Parent–adolescent conflict interactions and adolescent alcohol use
OBJECTIVE: One important factor in adolescents' development of problem alcohol use is
their family environment. Yet, the mechanisms that relate parenting to youth alcohol use are …
their family environment. Yet, the mechanisms that relate parenting to youth alcohol use are …
Neuroendocrine and behavioral mechanisms mediating the relationship between anger expression and cardiovascular risk: Assessment considerations and …
The hypothesis that intense anger experience may increase risk for or exacerbate
cardiovascular diseases has been under active theoretical and empirical interest for …
cardiovascular diseases has been under active theoretical and empirical interest for …
Getting mad but ending up sad: The mental health consequences for African Americans using anger to cope with racism
CT Pittman - Journal of Black Studies, 2011 - journals.sagepub.com
Anger is a common reaction to stressful life events. However, little is known about anger's
use and efficacy as a coping strategy for racism. Is anger a coping strategy for racism that …
use and efficacy as a coping strategy for racism. Is anger a coping strategy for racism that …
Does repression exist? Memory, pathogenic, unconscious and clinical evidence
Y Rofé - Review of General Psychology, 2008 - journals.sagepub.com
The current dispute regarding the existence of repression has mainly focused on whether
people remember or forget trauma. Repression, however, is a multidimensional construct …
people remember or forget trauma. Repression, however, is a multidimensional construct …
An expanded typology of conflict at work: Task, relationship and non-task organizational conflict as social stressors
This study investigated the roles of three types of conflict at work–task, relationship and non-
task organizational–in predicting employee strain. These conflict types refer to disputes over …
task organizational–in predicting employee strain. These conflict types refer to disputes over …
Effects of mood induction via music on cardiovascular measures of negative emotion during simulated driving
SH Fairclough, M van der Zwaag, E Spiridon… - Physiology & …, 2014 - Elsevier
A study was conducted to investigate the potential of mood induction via music to influence
cardiovascular correlates of negative emotions experience during driving behaviour. One …
cardiovascular correlates of negative emotions experience during driving behaviour. One …
Do people drive as they live, or are they transformed when they drive? A comparison of driving styles and living styles
D Herrero-Fernández - Accident Analysis & Prevention, 2021 - Elsevier
The question of whether “people drive as they live” or whether “they are transformed behind
the wheel” has been addressed in previous research but it mainly focused on anger and …
the wheel” has been addressed in previous research but it mainly focused on anger and …