Call centres have been one of the few booming branches in recent years. The main task of
call centre operators is to interact with customers by telephone, usually supported by …

Anger and stress management have become important issues in the modern workplace.
One out of four American workers report themselves to be chronically angry, which has been …

A group of 78 young employees in service and non‐service professions reported 848 task
related interactions at work over 1 week using a variant of the Rochester Interaction Record …

OBJECTIVE: One important factor in adolescents' development of problem alcohol use is
their family environment. Yet, the mechanisms that relate parenting to youth alcohol use are …

The hypothesis that intense anger experience may increase risk for or exacerbate
cardiovascular diseases has been under active theoretical and empirical interest for …

Anger is a common reaction to stressful life events. However, little is known about anger's
use and efficacy as a coping strategy for racism. Is anger a coping strategy for racism that …

The current dispute regarding the existence of repression has mainly focused on whether
people remember or forget trauma. Repression, however, is a multidimensional construct …

This study investigated the roles of three types of conflict at work–task, relationship and non-
task organizational–in predicting employee strain. These conflict types refer to disputes over …

A study was conducted to investigate the potential of mood induction via music to influence
cardiovascular correlates of negative emotions experience during driving behaviour. One …

The question of whether “people drive as they live” or whether “they are transformed behind
the wheel” has been addressed in previous research but it mainly focused on anger and …