Purpose Robotic process automation (RPA) has recently emerged as a technology focusing
on the automation of repetitive, frequent, voluminous and rule-based tasks. Despite a few …

Abstract Business Process Management (BPM) aims to improve organizational activities and
their outcomes by managing the underlying processes. To achieve this, it is often necessary …

With the advent of digital transformation, organizations increasingly rely on various
information systems to support their business processes (BPs). Recorded data, including …

Digitalization increasingly enforces organizations to accommodate changes and gain
resilience. Emerging technologies, changing organizational structures and dynamic work …

Purpose Having complexity theory as the overarching conceptual rationale, this paper
presents a research model that defines external drivers, strategic and internal business …

Process mining provides a range of methods and techniques to analyse business processes
through information stored in so-called event logs. The richer these event logs and the …

Through the application of process mining, business processes can be improved on the
basis of process execution data captured in event logs. Naturally, the quality of this data …

Context awareness is critical for the successful execution of processes. In the abundance of
business process management (BPM) research, frameworks exclusively devoted to …

Being an established discipline, Business Process Management (BPM) confronts various
challenges related to digitization and rapid penetration of technologies into business …

AI-based recommendation systems to augment working conditions in the field of IT service
management (ITSM) have attracted new attention. However, many IT support organizations …