Purpose The purpose of this paper is to provide a critical synthesis of research conducted
within the hospitality and tourism industries in response to the impact of the COVID-19 …

In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …

This paper presents a bibliometric analysis of job embeddedness research in hospitality and
tourism literature. Thus, it clarifies the fundamental research themes and phenomena …

The second decade of this century has been characterized by a particular emphasis on the
significance of safety and security in human life in general and in tourist decision-making in …

This study presents a framework and viewpoint on the intellectual structure and evolution of
customer experience research in the service literature. Using the Scopus database, journal …

The COVID-19 pandemic has brought sweeping changes to global tourism alongside large-
scale travel restrictions, posing complex challenges to entrepreneurs and firms seeking to …

Purpose This study aimed to (1) identify supply chain risks faced by small and medium-sized
enterprises (SMEs) in food businesses during the COVID-19 pandemic and (2) investigate …

Purpose This paper aims to provide an interpretative synthesis and critical reflection on the
concept of “volatility, uncertainty, complexity and ambiguity”(VUCA) and its implementation …

Transformative experiences are becoming an important economic offer in various service
contexts. Current research primarily focuses on what triggers transformation. However, what …

This study aims to give a comprehensive analysis of customers' acceptance and use of AI
gadgets and its relevant ethical issues in the tourism and hospitality business in the era of …