Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Purpose Following the increasing trend of artificial intelligence (AI) research in hospitality
literature, this critical reflection paper aims to identify AI-assisted mindfulness as a critical yet …

Purpose With the trend of adopting and studying artificial intelligence (AI) service robots at
restaurants, the authors' understanding of how customers perceive robots differently across …

Robotic interaction quality and outcome quality in restaurants are crucial in engaging
customers and facilitating post-purchase behavior while few papers have examined their …

This study aims to examine tourist acceptance of robot chefs in gastronomy experiences
based on the behavioural reasoning theory. A mixed-method design was adopted. Findings …

ABSTRACT The ongoing Fourth Industrial Revolution, which is driven by artificial
intelligence (AI) and other disruptive technologies, has attracted a surge of AI studies …

This study aims to adopt McGuire's communication-persuasion matrix as a theoretical lens
for examining the effect of message appeal and message source on domestic tourists' …

Purpose Proenvironmental hotels and hotels with green initiatives are emerging as a
method to address environmental issues and respond to tourists' environmental concerns …

Purpose Grounded on the X Reality framework and human–machine collaboration, this
study aims to explore the potential of immersive augmentation through artificial intelligence …