Large language models (LLMs) have significantly advanced the field of natural language
processing (NLP), providing a highly useful, task-agnostic foundation for a wide range of …

Purpose In recent years, the penetration of digital technologies in the financial industry
determined the arising of Fintech, which generated a dynamic and rapid change that …

Purpose Given that managers play a crucial role in developing and deploying AI for
marketing financial services, this study was aimed at better understanding their awareness …

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing
applications, especially to online travel agencies (OTAs). This study aims to identify five …

To improve customer experience and achieve sustainable development, many industries,
especially banking, have leveraged artificial intelligence to implement a chatbot into their …

Purpose Chatbots have been widely adopted to create more positive customer experiences
as customers now spend more time in digital environments. Despite the technological …

This study sought to examine the effect of the quality of chatbot services on customer
satisfaction, repurchase intention, and positive word-of-mouth by comparing two groups …

Purpose Despite the fact that chatbots have been largely adopted for the last few years, a
comprehensive literature review research focusing on the intention of individuals to adopt …

Abstract The applications of Artificial Intelligence (AI) in Education is growing continuously.
One of the recent AI applications introduced to Education is the Chatbot technology, used to …

As distance learning and large-scale learning environments continue to grow, interactive
knowledge distribution is becoming a more challenging task. Although studies show that …