Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …

Definition Machine learning (ML) is a study of computer algorithms for automation through
experience. ML is a subset of artificial intelligence (AI) that develops computer systems …

Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …

Background Chatbots are applications that can conduct natural language conversations with
users. In the medical field, chatbots have been developed and used to serve different …

Human resources (HR) of any organization plays a significant role in construction and
growth of the company by designating efficient and competent employees. To achieve its …

Chatbots are becoming increasingly popular. One promising application for chatbots is to
elicit people's self-disclosure of their personal experiences, thoughts, and feelings. As …

Artificial Intelligence is increasingly becoming integrated in many aspects of human life. One
particular AI comes in the form of conversational agents (CAs) such as Siri, Alexa, and …

The research on chatbots has gained momentum over the past few years. Academics and
practitioners investigate how these tools for communication with customers or internal team …

Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …

Health chatbots interview patients and collect health data. This process makes demands on
data security and data privacy. To identify how and to what extent security and privacy are …