Take-up of a social benefit is usually defined as receiving a benefit for which an individual or
household is eligible. The take-up rate is the fraction of those eligible for a program who …

Although there is consensus among scholars that red tape has negative consequences,
there is a lack of synthesis on these negative effects. We conduct a metaanalysis and meta …

This article develops the concept of racialized burdens as a means of examining the role of
race in administrative practice. Racialized burdens are the experience of learning …

Administrative burdens are the frictions that people face in their encounters with public
services, leading to meaningful costs that include learning, compliance, and psychological …

Administrative burden research has highlighted the multiple costs imposed by public
policies and their impact on citizens. However, the empirical understanding of citizens' …

This paper presents an empirical study of automation in government digital systems.
Previous studies have found that automated systems are not suited to cover all citizens …

Recent studies have demonstrated that administrative burdens often reinforce existing social
inequalities. However, less attention has been paid to explaining which factors cause …

Administrative burdens in citizen-state interactions are increasingly gaining attention in both
research and practice. However, being a relatively young research field, there is still …

Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

Following a large worldwide uptake of digital public services, several countries have turned
to mandatory digitization, whereby citizens or companies must use digital self-service …