Purpose The present situation of COVID-19 pandemic has put the health-care systems
under tremendous stress and stringent tests for their ability to offer expected quality of health …

Purpose This article initially aims to explore the factors of every quality construct of the 5Qs
model of service quality and, second, identify the significant factors affecting the total quality …

Healthcare service quality and hospitalized patient satisfaction in Albania have never truly
received the necessary attention. The aim of this study is the assessment of key elements of …

Konsekuensi dari ketidakpuasan pasien adalah menurunnya kunjungan. Berdasarkan data
dari Rumah Sakit Ummi Bogor, telah terjadi penurunan kunjungan pasien pada akhir tahun …

Purpose Promoting patient satisfaction is crucial for healthcare quality improvement.
However, literature on patient satisfaction with nursing care in Ghana is limited. The aim of …

The health center is the first level public health service center that is run by the Indonesian
government. Organizing quality health center services of health center is the hope and …

Background Many governments in sub-Saharan Africa have recently sought to improve their
health systems by increasing investment in healthcare facilities and introducing social …

Introduction. Rendering quality childbirth services that lead to higher levels of maternal
satisfaction is an important goal of every health institution. Despite efforts at enhanced client …

Objective: The aim of the study is to quantify the determinants of hospital performance
indicators from a patient's perspective based on two parameters–patient safety and …

Background As part of efforts to develop and implement a short course educational program
on pediatric pain management, the current study sought to understand the culture and …