A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic

F Amer, S Hammoud, H Khatatbeh, S Lohner… - BMC Health Services …, 2022 - Springer
Background The balanced scorecard (BSC) has been implemented to evaluate the
performance of health care organizations (HCOs). BSC proved to be effective in improving …

The evolution of balanced scorecard in healthcare: A systematic review of its design, implementation, use, and review

F Betto, A Sardi, P Garengo, E Sorano - International Journal of …, 2022 - mdpi.com
During the last few years, the interest in performance measurement increased within the
healthcare sector. Due to the COVID-19 pandemic, healthcare systems needed to boost …

Does the central environmental inspection actually work?

R Li, Y Zhou, J Bi, M Liu, S Li - Journal of environmental management, 2020 - Elsevier
Abstract Central Environmental Inspection (CEI) is a particularly important innovative
strategy in the transition of environmental governance in China. The first round of CEI for all …

Scoping review of balanced scorecards for use in healthcare settings: development and implementation

V Bohm, D Lacaille, N Spencer… - BMJ Open …, 2021 - bmjopenquality.bmj.com
Objective Balanced scorecards (BSCs) were developed in the early 1990s in corporate
settings as a strategic performance management tool that emphasised measurement from …

The mediating effect of trust on the relationship between doctor–patient communication and patients' risk perception during treatment

D Wei, A Xu, X Wu - PsyCh journal, 2020 - Wiley Online Library
Doctor–patient communication interacts with patients' satisfaction to influence patients' risk
perception. Current theories to explain this relationship have assumed particular …

Evaluating the efficiency of China's healthcare service: A weighted DEA-game theory in a competitive environment

S Yaya, C Xi, Z Xiaoyang, Z Meixia - Journal of Cleaner Production, 2020 - Elsevier
In the field of healthcare industries, reasonable and sound resource allocation, as well as its
well-balanced distribution do not impose any encumbrance on a society's healthcare …

A comprehensive evaluation of China's TCM medical service system: an empirical research by integrated factor analysis and TOPSIS

ZG Li, H Wei - Frontiers in Public Health, 2020 - frontiersin.org
Objectives: This paper constructs a comprehensive evaluation index of the traditional
Chinese medicine (TCM) medical service system and summarizes the development of TCM …

Hospital performance evaluation indicators: a scoping review

SA Hadian, R Rezayatmand… - BMC Health Services …, 2024 - Springer
Background Hospitals are the biggest consumers of health system budgets and hence
measuring hospital performance by quantitative or qualitative accessible and reliable …

Bureaucracy and the balanced scorecard in health care settings

HC Oliveira, LL Rodrigues, R Craig - International Journal of Health …, 2020 - emerald.com
Purpose We explore the relationship between the balanced scorecard (BSC) and neo-
bureaucracy by investigating whether the operationalization of the BSC incorporates “neo …

Assessing patient experience and attitude: BSC-PATIENT development, translation, and psychometric evaluation—A cross-sectional study

F Amer, S Hammoud, D Onchonga, A Alkaiyat… - International Journal of …, 2022 - mdpi.com
Health care organizations (HCO) did not consider engaging patients in balanced scorecard
(BSC) implementations to evaluate their performance. This paper aims to develop an …