This paper used the mixed research method of bibliometric and content analysis to study
284 studies on service robots in the tourism and hospitality industry collected from the Web …

Service robots create a touchless experience for travellers; therefore, this research aims to
conduct a systematic literature review (SLR) of service robots in the tourism and hospitality …

Humanity has experienced four main technological revolutions; the last two being the digital
revolution (Internet) and the emerging artificial intelligence (AI) revolution. With robots …

Robotic interaction quality and outcome quality in restaurants are crucial in engaging
customers and facilitating post-purchase behavior while few papers have examined their …

Purpose Using cognitive appraisal theory, this study aims to propose and test an integrated
framework–comprising robotic service quality, robotic service authenticity, customer …

Purpose Food delivery robot service (FDRS) is a novel service using autonomous delivery
robots that alters human delivery in mobile food ordering. Despite FDRS companies' …

Purpose This study aims to investigate Generation Z's perception of and experience with
restaurant service robots. Design/methodology/approach Established on the servicescape …

Purpose This paper investigates the effect of perceived value (hedonic value, utilitarian
value, and conditional value) on customers' behavioral intentions toward dining at Chinese …

Studying brand love is vital for hospitality establishments because it helps them understand
their customers' feelings and perceptions toward their brands, especially with the growing …

The influence of intimacy between humans and service robots on service quality has
garnered significant attention. Applying the Mehrabian–Russell environmental psychology …