Key concepts in artificial intelligence and technologies 4.0 in services

RW Belk, D Belanche, C Flavián - Service Business, 2023 - Springer
The emerging Industry 4.0 technologies that are impacting the global economy also
represent an extraordinary opportunity to increase customer value in the service sector …

Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry

D Jin - International Journal of Hospitality Management, 2024 - Elsevier
Analyzing human-robot collaboration, this study draws on insights from cognitive science
and psychology, with a particular focus on developing strategies for instructing robots and …

[HTML][HTML] Automated social presence in AI: Avoiding consumer psychological tensions to improve service value

C Flavián, RW Belk, D Belanche, LV Casaló - Journal of Business …, 2024 - Elsevier
Consumers are increasingly embracing robots and AI. This has led them to suffer
psychological tensions in their AI experiences (eg, data capture, classification, delegation …

The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and …

S Kalfaoğlu - Frontiers in psychology, 2024 - frontiersin.org
In recent years, the management literature has begun to deal with individual and
organizational results after happiness rather than the pursuit of happiness in business life …

Connecting artificial intelligence to value creation in services: mechanism and implications

M Kim - Service Business, 2023 - Springer
Artificial intelligence (AI) is transforming services by providing personalized solutions,
enhancing customer experience, and reducing operational costs. To tackle the challenges …

The synergy of human resource development (HRD) and artificial intelligence (AI) in today's workplace

K Khandelwal, AK Upadhyay… - Human Resource …, 2024 - Taylor & Francis
The systematic review paper examines the relationship between artificial intelligence and
human resource development in organisations. The study aims to understand AI's symbiotic …

Estimating the Impact of “Humanizing” AI Assistants

Y Xie, S Zhao, P Zhou, L Lu, C Liang… - International Journal of …, 2023 - Taylor & Francis
More and more product designers are adopting anthropomorphic design strategies to
facilitate the widespread use of AI assistants. However, existing studies show that the ideal …

Impact of AI on employee well-being and decision-making: Insights from OECD member countries

E Ahumada-Tello, RD Evans… - 2023 IEEE Global …, 2023 - ieeexplore.ieee.org
Artificial Intelligence (AI) is transforming both industrial workplaces and society. The aim of
this study is twofold:(1) to examine the dynamic interplay between AI adoption and the well …

Hospitality and Tourism Value Co-Creation in the Light of Artificial Intelligence

M Majeed - Future of Customer Engagement Through Marketing …, 2024 - igi-global.com
The hotel and tourism industry is undergoing significant changes due to the widespread
adoption of digital technologies that enable instant client communication and data gathering …

Impact of Modern Technologies and Artificial Intelligence Responsible Employees: Risks and Solutions

MS Alkhattali - African Journal of Advanced Pure and Applied …, 2024 - aaasjournals.com
Abstract The utilization of Modern Technology (MT) and Artificial Intelligence (AI)
revolutionized the administration and execution of jobs, giving employees greater autonomy …