The internship is one of the most effective models of experiential learning in hospitality
education. However, to be successful, it requires the cooperation of students, employers …

Despite the “perfect storm” of older employees leaving the workforce and younger hospitality
employees entering the hospitality industry, there has not been a single study in the …

Abstract The Journal of Hospitality and Tourism Management (JHTM) has been growing
from strength to strength, and it is currently widely recognized as one of the top ranked …

Significant changes in the competitive environment of business and education, along with
changes in the macro-environment, point to the need for curriculum reform in hospitality …

160 Purpose: The purpose of this paper is to identify and map competencies required by
frontline employees to enhance guest experience in the hospitality industry, in the context of …

To meet the needs of the rapidly changing hospitality industry educators must continually
investigate which competencies are essential for graduates to possess and revise the …

Purpose It is crucial for hospitality organisations to develop sustainable leadership by
regularly re-evaluating the competencies and skills required by their senior managers and …

Tourism service providers need to have expressive communication skills to be able to offer a
better tourism product and create a pleasant tourist experience. To better understand …

Competency models have become useful tools for management development in hospitality
and tourism organizations. At the same time, these models provide limited focus on …

This research attempted to identify core competencies that are important to the success of
future managers in the hospitality industry. A total of 296 usable questionnaires collected …