Student customer experience: a systematic literature review

B Dropulić, Z Krupka, G Vlašić - Management: Journal of …, 2021 - hrcak.srce.hr
Sažetak The higher education (HE) landscape has been undergoing significant changes
over the last decade. The trends of globalization and marketization of HE has had a …

[HTML][HTML] Top business schools legitimacy quest through the Sustainable Development Goals

G Miotto, A Blanco-González, F Díez-Martín - Heliyon, 2020 - cell.com
An organization acquires legitimacy when it operates in an appropriate and desirable
manner, satisfying the stakeholders' needs and expectations. Stakeholders claim to …

'Service quality'and higher education: investigating Chinese international student and academic perspectives at a UK university

X Zhu, JG Sharp - Journal of Further and Higher Education, 2022 - Taylor & Francis
For a large number of Higher Education institutions in the UK, the recruitment of international
students remains vital for economic, political, cultural and educational benefits. Increasing …

Global competitive pressures and career ecosystems: contrasting the performance management systems in UK and French business schools

M Gribling, J Duberley - Personnel Review, 2021 - emerald.com
Purpose The purpose of this article is to compare the effects of global competitive pressures
on the UK and French B-schools' management systems through the lens of career …

[HTML][HTML] Universities' pursuit of inclusion and its effects on professional staff: The case of the United Kingdom

RD Baltaru - Higher Education, 2019 - Springer
This paper explores the proliferation of non-academic professionals as a cultural response
to universities' mission of inclusion. Departing from a neo-institutionalist perspective, the …

Revitalising the enterprise university post-COVID 19: a focus on business schools

B O'Connell, M Tharapos, P De Lange… - Meditari Accountancy …, 2023 - emerald.com
Purpose The purpose of this study is to provide a polemic on the evolution of universities
and business schools over the past two decades. During this period, universities have …

Academics' perceptions of students' motivation for learning and their own motivation for teaching in a marketized higher education context

N King, L Bunce - British Journal of Educational Psychology, 2020 - Wiley Online Library
Background The marketization of higher education (HE), which positions students as
consumers and academics as service providers, may adversely affect students' motivation …

Students as consumers: A barrier for student engagement?

LT Bunce, C Rathbone, N King - Advancing Student Engagement …, 2023 - taylorfrancis.com
Student engagement may be compromised by students identifying as consumers of their
higher education, for example, by believing that their university owes them a degree …

'The still-moving position'of the 'working-class' feminist academic: dealing with disloyalty, dislocation and discomfort

A Wilson, D Reay, K Morrin… - Discourse: studies in the …, 2021 - Taylor & Francis
This paper examines the relationship of working-class feminist academics to the Academy.
Our paper interrogates tensions between resistance and submission from the perspective of …

Circling the divide: Gendered invisibility, precarity, and professional service work in a UK business school

K Seymour - Gender, Work & Organization, 2022 - Wiley Online Library
Within UK business schools, there are large numbers of female and feminized white‐collar
professional service (PS) employees in disproportionately low‐paid, low‐status roles, but …