Student customer experience: a systematic literature review
Sažetak The higher education (HE) landscape has been undergoing significant changes
over the last decade. The trends of globalization and marketization of HE has had a …
over the last decade. The trends of globalization and marketization of HE has had a …
[HTML][HTML] Top business schools legitimacy quest through the Sustainable Development Goals
An organization acquires legitimacy when it operates in an appropriate and desirable
manner, satisfying the stakeholders' needs and expectations. Stakeholders claim to …
manner, satisfying the stakeholders' needs and expectations. Stakeholders claim to …
'Service quality'and higher education: investigating Chinese international student and academic perspectives at a UK university
X Zhu, JG Sharp - Journal of Further and Higher Education, 2022 - Taylor & Francis
For a large number of Higher Education institutions in the UK, the recruitment of international
students remains vital for economic, political, cultural and educational benefits. Increasing …
students remains vital for economic, political, cultural and educational benefits. Increasing …
Global competitive pressures and career ecosystems: contrasting the performance management systems in UK and French business schools
M Gribling, J Duberley - Personnel Review, 2021 - emerald.com
Purpose The purpose of this article is to compare the effects of global competitive pressures
on the UK and French B-schools' management systems through the lens of career …
on the UK and French B-schools' management systems through the lens of career …
[HTML][HTML] Universities' pursuit of inclusion and its effects on professional staff: The case of the United Kingdom
RD Baltaru - Higher Education, 2019 - Springer
This paper explores the proliferation of non-academic professionals as a cultural response
to universities' mission of inclusion. Departing from a neo-institutionalist perspective, the …
to universities' mission of inclusion. Departing from a neo-institutionalist perspective, the …
Revitalising the enterprise university post-COVID 19: a focus on business schools
Purpose The purpose of this study is to provide a polemic on the evolution of universities
and business schools over the past two decades. During this period, universities have …
and business schools over the past two decades. During this period, universities have …
Academics' perceptions of students' motivation for learning and their own motivation for teaching in a marketized higher education context
N King, L Bunce - British Journal of Educational Psychology, 2020 - Wiley Online Library
Background The marketization of higher education (HE), which positions students as
consumers and academics as service providers, may adversely affect students' motivation …
consumers and academics as service providers, may adversely affect students' motivation …
Students as consumers: A barrier for student engagement?
LT Bunce, C Rathbone, N King - Advancing Student Engagement …, 2023 - taylorfrancis.com
Student engagement may be compromised by students identifying as consumers of their
higher education, for example, by believing that their university owes them a degree …
higher education, for example, by believing that their university owes them a degree …
'The still-moving position'of the 'working-class' feminist academic: dealing with disloyalty, dislocation and discomfort
A Wilson, D Reay, K Morrin… - Discourse: studies in the …, 2021 - Taylor & Francis
This paper examines the relationship of working-class feminist academics to the Academy.
Our paper interrogates tensions between resistance and submission from the perspective of …
Our paper interrogates tensions between resistance and submission from the perspective of …
Circling the divide: Gendered invisibility, precarity, and professional service work in a UK business school
K Seymour - Gender, Work & Organization, 2022 - Wiley Online Library
Within UK business schools, there are large numbers of female and feminized white‐collar
professional service (PS) employees in disproportionately low‐paid, low‐status roles, but …
professional service (PS) employees in disproportionately low‐paid, low‐status roles, but …